InterWorks Portal | Embedded Analytics: Support

SUPPORT

Our support team is committed to your success with Portals for Tableau. We have live support personnel available Monday through Friday (8:00am – 5:00pm CST).

Fill out this form to be contacted someone on the support team, or you are welcome to reach us by email.


Email: assist@interworks.com


Knowledge Base

Search the knowledge base for frequently asked questions, troubleshooting, and links to the official documentation.


Maintenance Benefits

Maintenance Services

We provide you with qualified support personnel who will record, track, and resolve your issue in a timely manner. Each email will be assigned a case number that can be used for tracking purposes until the issue has been resolved. Our typical response time for initial support requests is within the first 24 hours.

Maintenance Renewal

Your account manager will contact you before your maintenance expiration. Our Portal licenses have maintenance included for the first year after purchase. Maintenance renewal for perpetual licenses is $10,000 and is renewable each year.

InterWorks accepts payment via EFT, credit card, PO, and check. We recommend renewing 30 days prior to expiration to avoid any lapse in service.

Inactive Maintenance

Portals for Tableau licenses will not be valid for version updates or support if the maintenance period has lapsed and is no longer active.

Software Enhancements

We are always looking for ways to add new features and improve the ones we’ve already created. Please let us know if you have a great idea and we’ll discuss the possibilities with our development team. We’ll make sure to keep you in the loop on the exciting new features that are just around the corner!

Contact/Support